Have you ever stepped into your customers shoes and considered the experience they have when they interact with your business? If they have a fantastic experience the likelihood is that they will come back time and time again, recommend you to all their friends and ask about what other additional products and services you offer. Lara Mattinson has run two businesses where great service is the key to customer loyalty. She will share her tips and advice on how to create a memorable experience for your customers when they interact with you.
Lara Mattinson, Phoenix Trading
Lara’s realised how important great service was when she set up Global Travel UK from her ‘lounge’ and developed the business in to a thriving high street Independent Travel Agents. With the challenge of motherhood, she sold the travel agency to care for her young children and then became a Phoenix Trader to run the business around her family. Lara now has a rapidly growing direct selling business in its fourth year with a large team covering England, Australia and New Zealand, and is excited about the forthcoming launch of Phoenix Trading into America next year.
The Mission Possible Network
The Mission Possible networking group at the University of Bath in Swindon helps you build relationships with other like-minded business women, in a friendly and supportive environment. We strive to ensure you leave the meetings with a greater level of enthusiasm, enhanced knowledge and new business contacts. Our commitment to quality is demonstrated through gaining the Prowess Flagship Award for best practice in businesswomen’s networks in 2006. [HTML_REMOVED]
The Format
Generally the first and last ½ hour of each meeting is normally devoted to informal conversation and facilitated introductions. It’s useful to bring business cards, any promotional materials about your business and lots of enthusiasm for your business.
Childcare
Creche can be arranged by contacting Swindon Childcarers on 01793 328849.
This event is supported by Business Link
